Frequently Asked Questions

Processing and printing typically takes 48-72 hours before your order is dispatched. After shipping, delivery times vary by location: 3-5 business days for US/EU, 5-10 days for international orders. Shipping times exclude customs delays as these are unfortunately out of our control.

Yes! Most orders include tracking. You'll receive an email with tracking information once your order ships. You can also check your order status anytime using your order number (HP-XXXXX) on our order tracking page.

We ship to over 30 countries worldwide through our global print network. Orders are printed at the facility closest to you to minimize shipping time and environmental impact. Shipping is free worldwide.

Shipping is free worldwide, regardless of your location or order size.

We use 200gsm Enhanced Matte Art paper, which is a premium, heavyweight and slightly textured fine art paper with a smooth, clean finish. Colors stay vibrant for decades without fading.

We offer A4 (210 × 297mm), A3 (297 × 420mm), A2 (420 × 594mm), and 18×24 inches (457 × 610mm). All sizes are available in both portrait and landscape orientations.

Currently we offer unframed prints only. Our standard sizes are designed to fit common frame sizes available at most home goods stores, making it easy to find the perfect frame for your space.

No problem! You can upload GPX files from most popular GPS devices and fitness apps including Garmin, Apple Watch, Coros, and more. Just export your activity as a GPX file and upload it directly.

Make sure the activities are yours (not someone else's you've viewed), that they're not set to private, and that you've granted Hills Prints permission to view your activity data when connecting. Try disconnecting and reconnecting your Strava account if issues persist.

Currently, each poster features a single activity. We're working on a feature to combine multiple routes into one poster, which would be perfect for yearly summaries or multi-day adventures.

The stats pulled from Strava or GPX files use metric units by default. You can manually edit the text fields to display miles if you prefer - just calculate and enter your preferred values.

Yes! You can create a poster of any area without an activity. Simply skip the route import step and customize the map view to show your desired location. You can remove any text labels by clearing them in the customization panel.

Absolutely! Our design studio lets you customize nearly everything: route line color and style, map background, text and titles, stats displayed, elevation profile, and overall theme. Preview your changes in real-time before ordering.

We support most modern browsers and devices. If you're experiencing issues, try using a different browser (Chrome or Firefox work best) or switch to a desktop/laptop computer. Clear your browser cache if problems persist.

Yes. We use Stripe to handle all transactions using certified, secure encryption. We never store any financial data ourselves - all payment processing is handled securely by Stripe.

Due to the personalized nature of our prints, we don't offer standard returns. However, if your print arrives damaged or you're not satisfied with the quality, contact us within 14 days and we'll send a replacement or issue a full refund.

Yes. We only store the minimum data needed to create and fulfill your order. Strava connections use OAuth and we never store your password. Route data for completed orders is retained only as needed for potential reprints or support inquiries.